Benefit and Eligibility Worker (Human Services Specialist 3) VEC
3.
5 Tillamook, OR Tillamook, OR Full-time Full-time $3,477 - $5,232 a month $3,477 - $5,232 a month 2 days ago 2 days ago 2 days ago Initial Posting Date:
01/02/2024 Application Deadline:
01/16/2024 Agency:
Department of Human Services Salary Range:
$3,477 - $5,232 Position Type:
Employee Position Title:
Benefit and Eligibility Worker (Human Services Specialist 3) VEC
Job Description:
We want you to join our Tillamook Virtual Eligibility Team! We are proud to be an Equal Opportunity Employer.
We are actively working to build an equitable agency with the Equity North Star as our guide toward our vision of an agency free of racism, discrimination and bias.
We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities.
We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S
community members, and others to apply.
Would you like to be a part of a diverse workforce that collaborates and learns from each other to improve services that support children, families, and communities? If you want a career that makes a difference in the lives of more than 1 million Oregonians, we invite you to apply today! We are seeking a Virtual Benefit & Eligibility Worker to join our Tillamook Virtual Eligibility Team.
This position is in our Virtual Eligibility Center (VEC) and assists Oregonians over the phone.
While this position is not fully remote, the successful candidate may be approved a hybrid schedule to telework from home after training is completed.
Staff may be required to come into the office for ongoing trainings, meetings, and reviews.
Oregon Department of Human Services (ODHS), A place to belong and make a difference! When you join the ODHS , you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.
Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning.
ERGs are employee-driven committees that support each other as well as the ODHS' overall mission and vision.
We are committed to building an antiracist and equitable agency.
Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do.
The Equity North Star has four points that explain the agency's goals related to equity, inclusion, and racial justice.
We know that life is unpredictable and ODHS cares about keeping you well.
Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and competitive benefits packages including health, dental, vision and much more! Your duties at a glance:
The Self Sufficiency Offices help with food benefits (SNAP), cash for families (TANF), childcare assistance (ERDC), medical, refugee services, and domestic violence services.
Self-Sufficiency Programs Mission:
To provide a safety net, family stability and a connection to careers that guide Oregonians out of poverty.
As a Virtual Benefit & Eligibility Worker, you will:
Determines initial financial eligibility for Medicaid, APD Financial Eligibility, TANF, Domestic Violence services, SNAP, Medical and Employment Related Day Care applicants.
Interview applicants by phone to gather information needed to assess and determine if there is a need for services and benefits.
Assessing client family needs, referring families to other resources and programs.
Provide thorough documentation in a narrative report summarizing new information from client and collateral sources, as well as any actions taken on a case.
Attend Trainings and Meetings on a regular basis to ensure you have the most up to date information at all times.
Other duties as assigned.
You must be an Oregon resident, as this position requires in office work, trainings, and meetings.
What you need to qualify Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients, and interpreting and applying the policies, rules, and guidelines that are applicable to the client's situation.
Any college courses may be substituted for the two years of general experience on a year-for-year basis (45 quarter hours is equivalent to one year of experience).
A photocopy of your transcripts must be attached to your application materials if using college courses to meet the minimum qualifications.
A complete (long version) resume or application with job duties for each role listed is the best way to show that you meet the minimum requirements or possess transferrable skills for this position.
Your application or resume will also be used in determining what pay salary step you fall in with the pay equity assessment if you are the successful candidate.
Essential attributes We are looking for candidates with:
Have the ability to work objectively and in a supportive way with people under emotional and financial stress, and from a variety of cultures and economic backgrounds.
Have the ability to accurately complete highly technical, detailed work.
Make decisions and elicit information in interviewing situations while allowing the client dignity and respect.
Work in team environment by cooperating within the team, make joint decisions in support of Department mission.
Bilingual Encouraged, not required (Any Language) Have the ability to work in a fast-paced environment, while using multiple programs and resources Who are Oregon residents Please be sure to clearly describe how you meet these attributes within your application materials.
These attributes will be used to determine which candidates will be selected to move forward in the process.
Your duties at a glance As a Benefit and Eligibility Worker, you will:
Determine financial eligibility for Oregon Department of Human Services (ODHS) programs.
Process applications that are new and re-certifying by reviewing the applicant's financial and non-financial situations.
Determine eligibility correctly and in a timely manner by following complex rules and policies.
Referring applicants with additional needs to appropriate agencies.
Working conditions The ongoing work schedule will be 10am-7pm.
During the first 90-180 days of training, the schedule will be 8am - 5pm at the Tillamook ODHS office.
There may also be additional trainings/meetings that require an 8-5 schedule during employment.
Requires sitting/standing at a terminal or telephone for the majority of the workday.
May require a valid driver's license or other acceptable method of transportation.
May interact with clients who are under emotional or financial stress.
There are frequent opportunities for compensated overtime but will need manager approval prior to working.
95% of work is spent answering back-to-back phone calls in a professional and courteous manner.
While this position can be remote after training and with approval from supervisor, a hybrid or in office working schedule is possible.
Staff may be required to come into the office for ongoing trainings, meetings, and reviews.
Application instructions & requirements Your work history profile and resume are the perfect opportunity to highlight your interest in the position and demonstrate your skills, lived and/or work experience that shows you are an excellent candidate for the position.
Please upload a resume or complete the work history profile.
Note:
Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
Current State of Oregon employees:
Apply via your employee Workday account.
If you are not a current State of Oregon employee, view this application instructional video.
After you submit your application, you will have additional tasks to complete in Workday.
Please continue to check your Workday account throughout the recruitment process.
Additional requirements:
Finalists for this position will be subject to a computerized criminal history and abuse check.
Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.
The Oregon Department of Human Services does not offer visa sponsorship.
Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States.
ODHS will use E-Verify to confirm that you are authorized to work in the United States.
A valid driver's license and acceptable driving record are required, or other acceptable means of transportation.
Helpful information This position is represented by the Service Employees International Union (SEIU).
This recruitment may be used to fill future vacancies.
Have questions about Workday, and want some tips on understanding the state application process? Check out our Oregon job opportunities page.
If you need an accommodation under the Americans with Disabilities Act (ADA) to participate in the application or selection process, please contact email protected .
Please be sure to include the job requisition number.
For questions about the job duties or application process, please contact Michelle L Ochoa I always wondered why somebody doesn't do something about that.
Then I realized I was somebody.
-- Lily Tomlin.
Estimated Salary: $20 to $28 per hour based on qualifications.
5 Tillamook, OR Tillamook, OR Full-time Full-time $3,477 - $5,232 a month $3,477 - $5,232 a month 2 days ago 2 days ago 2 days ago Initial Posting Date:
01/02/2024 Application Deadline:
01/16/2024 Agency:
Department of Human Services Salary Range:
$3,477 - $5,232 Position Type:
Employee Position Title:
Benefit and Eligibility Worker (Human Services Specialist 3) VEC
Job Description:
We want you to join our Tillamook Virtual Eligibility Team! We are proud to be an Equal Opportunity Employer.
We are actively working to build an equitable agency with the Equity North Star as our guide toward our vision of an agency free of racism, discrimination and bias.
We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities.
We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S
community members, and others to apply.
Would you like to be a part of a diverse workforce that collaborates and learns from each other to improve services that support children, families, and communities? If you want a career that makes a difference in the lives of more than 1 million Oregonians, we invite you to apply today! We are seeking a Virtual Benefit & Eligibility Worker to join our Tillamook Virtual Eligibility Team.
This position is in our Virtual Eligibility Center (VEC) and assists Oregonians over the phone.
While this position is not fully remote, the successful candidate may be approved a hybrid schedule to telework from home after training is completed.
Staff may be required to come into the office for ongoing trainings, meetings, and reviews.
Oregon Department of Human Services (ODHS), A place to belong and make a difference! When you join the ODHS , you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.
Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning.
ERGs are employee-driven committees that support each other as well as the ODHS' overall mission and vision.
We are committed to building an antiracist and equitable agency.
Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do.
The Equity North Star has four points that explain the agency's goals related to equity, inclusion, and racial justice.
We know that life is unpredictable and ODHS cares about keeping you well.
Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and competitive benefits packages including health, dental, vision and much more! Your duties at a glance:
The Self Sufficiency Offices help with food benefits (SNAP), cash for families (TANF), childcare assistance (ERDC), medical, refugee services, and domestic violence services.
Self-Sufficiency Programs Mission:
To provide a safety net, family stability and a connection to careers that guide Oregonians out of poverty.
As a Virtual Benefit & Eligibility Worker, you will:
Determines initial financial eligibility for Medicaid, APD Financial Eligibility, TANF, Domestic Violence services, SNAP, Medical and Employment Related Day Care applicants.
Interview applicants by phone to gather information needed to assess and determine if there is a need for services and benefits.
Assessing client family needs, referring families to other resources and programs.
Provide thorough documentation in a narrative report summarizing new information from client and collateral sources, as well as any actions taken on a case.
Attend Trainings and Meetings on a regular basis to ensure you have the most up to date information at all times.
Other duties as assigned.
You must be an Oregon resident, as this position requires in office work, trainings, and meetings.
What you need to qualify Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients, and interpreting and applying the policies, rules, and guidelines that are applicable to the client's situation.
Any college courses may be substituted for the two years of general experience on a year-for-year basis (45 quarter hours is equivalent to one year of experience).
A photocopy of your transcripts must be attached to your application materials if using college courses to meet the minimum qualifications.
A complete (long version) resume or application with job duties for each role listed is the best way to show that you meet the minimum requirements or possess transferrable skills for this position.
Your application or resume will also be used in determining what pay salary step you fall in with the pay equity assessment if you are the successful candidate.
Essential attributes We are looking for candidates with:
Have the ability to work objectively and in a supportive way with people under emotional and financial stress, and from a variety of cultures and economic backgrounds.
Have the ability to accurately complete highly technical, detailed work.
Make decisions and elicit information in interviewing situations while allowing the client dignity and respect.
Work in team environment by cooperating within the team, make joint decisions in support of Department mission.
Bilingual Encouraged, not required (Any Language) Have the ability to work in a fast-paced environment, while using multiple programs and resources Who are Oregon residents Please be sure to clearly describe how you meet these attributes within your application materials.
These attributes will be used to determine which candidates will be selected to move forward in the process.
Your duties at a glance As a Benefit and Eligibility Worker, you will:
Determine financial eligibility for Oregon Department of Human Services (ODHS) programs.
Process applications that are new and re-certifying by reviewing the applicant's financial and non-financial situations.
Determine eligibility correctly and in a timely manner by following complex rules and policies.
Referring applicants with additional needs to appropriate agencies.
Working conditions The ongoing work schedule will be 10am-7pm.
During the first 90-180 days of training, the schedule will be 8am - 5pm at the Tillamook ODHS office.
There may also be additional trainings/meetings that require an 8-5 schedule during employment.
Requires sitting/standing at a terminal or telephone for the majority of the workday.
May require a valid driver's license or other acceptable method of transportation.
May interact with clients who are under emotional or financial stress.
There are frequent opportunities for compensated overtime but will need manager approval prior to working.
95% of work is spent answering back-to-back phone calls in a professional and courteous manner.
While this position can be remote after training and with approval from supervisor, a hybrid or in office working schedule is possible.
Staff may be required to come into the office for ongoing trainings, meetings, and reviews.
Application instructions & requirements Your work history profile and resume are the perfect opportunity to highlight your interest in the position and demonstrate your skills, lived and/or work experience that shows you are an excellent candidate for the position.
Please upload a resume or complete the work history profile.
Note:
Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
Current State of Oregon employees:
Apply via your employee Workday account.
If you are not a current State of Oregon employee, view this application instructional video.
After you submit your application, you will have additional tasks to complete in Workday.
Please continue to check your Workday account throughout the recruitment process.
Additional requirements:
Finalists for this position will be subject to a computerized criminal history and abuse check.
Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.
The Oregon Department of Human Services does not offer visa sponsorship.
Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States.
ODHS will use E-Verify to confirm that you are authorized to work in the United States.
A valid driver's license and acceptable driving record are required, or other acceptable means of transportation.
Helpful information This position is represented by the Service Employees International Union (SEIU).
This recruitment may be used to fill future vacancies.
Have questions about Workday, and want some tips on understanding the state application process? Check out our Oregon job opportunities page.
If you need an accommodation under the Americans with Disabilities Act (ADA) to participate in the application or selection process, please contact email protected .
Please be sure to include the job requisition number.
For questions about the job duties or application process, please contact Michelle L Ochoa I always wondered why somebody doesn't do something about that.
Then I realized I was somebody.
-- Lily Tomlin.
Estimated Salary: $20 to $28 per hour based on qualifications.
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