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Eligibility Worker ~ Human Service Specialist 2~ Seventeen Positions

Eligibility Worker Human Service Specialist 2 Seventeen Positions
Eligibility Worker Human Service Specialist 2 Seventeen Positions
$32,352.00 - $45,972.00 Annually
Tillamook, OR
Job Type
Human Services
Job Number
+ Description
+ Benefits
+ Questions
This recruitment is open until filled and the hiring manager may decide to close the job posting at anytime.
Don't delay, APPLY TODAY!
The Oregon Department of Human Services (DHS)/Oregon Health Plan (OHP)/Salem Processing Center are seeking experienced Eligibility Specialist's to join our Tillamook team.
These employment opportunities are with the Office of Self-Sufficiency/Oregon Health Plan Processing Center, which is part of the Oregon Department of Human Services. There are 17 permanent, full-time openings located at the Tillamook OHP Processing Center. These positions are represented by a union.
What you will be doing:
This position is responsible for delivery of medical care services for children, adults and families to ensure physical, and mental well-being to eligible participants consistent with established agency mission, values, goals, principles, policies and state and federal regulations. Process assigned applications and determine eligibility for the Oregon Health Plan (OHP). Respond to participant inquiries received via phone, written or electronic correspondence in a timely and professional manner. Verify and follow through on initial and supplemental information pertaining to the application. Answer a high volume of calls and provide assistance to participants in an inbound, fast-paced customer service call center. As needed, accommodate alternative application processes. Perform other duties as assigned.
What's in it for you:
You will be part of dynamic team charged with determining initial eligibility for the Oregon Health Plan (OHP). The DHS mission is "To help Oregonians in their own communities achieve well-being and independence through opportunities that protect, empower, respect choice and preserve dignity."
Working Conditions:
Office environment. Occasional overtime may be required. Long periods of sitting for data entry, gathering information from the various computer systems, and phone coverage. Occasional travel to attend meetings and training. Occasional phone contact with irate or hostile participants. The office is constructed of cubicles, so work is often interrupted, and noise level is sometimes high. Priorities and procedures may change daily and requires the ability to be flexible in application of procedures.
This is what you need to qualify:
Two years of experience interviewing to obtain personal or technical information or substantial people contact.
One year of the experience must include one of the following:
- employment planning and/or placement activities;
- assessing the needs, strengths, skills, etc., of clients, patients/customers;
- assessing multiple community services to assist clients/patients/customers;
- problem solving activities including action planning, identifying resources, goals and timelines to resolve issues, etc.;
- composing and preparing technical written documents such as, letter or memos, to explain rules, policies, benefits, etc.; or gathering, analyzing data and preparing narrative reports for documentation purposes.
To receive credit, you must clearly show any experience you have in each of the areas listed above.
College courses may be substituted for the two years of experience on a year-for-year basis (45 quarter hours is equivalent to one year of experience). A photocopy of your transcripts must be attached to your application materials if using college courses to meet the minimum qualifications.
We are looking for candidates with a work history that demonstrates skill with the following:
+ Proficiency with computer applications/programs such as Microsoft Word, Excel, Outlook, databases and Internet Explorer.
+ Experience communicating effectively with people over the telephone, in writing and in person.
+ Experience organizing and prioritizing a high volume of work.
+ Experience using a computer/computer terminal to enter/retrieve data.
+ Experience answering routine inquiries regarding contacts, policies and procedures.
Only candidates who meet the qualifications for this position and with work experience most closely meeting the requested skills of this position will be invited to an interview.
Applicant E-Recruit Help and Support: http://oregon.gov/jobs/Pages/support.aspx
This quick help guide can also be found on the State Jobs Page by clicking in the Applicant E-Recruit FAQ's then click on Applicant Profile Maintenance.
E-Recruit technical support: support@governmentjobs.com or call 855-524-5627 (toll free)
Information on Veterans' Preference points: http://oregon.gov/jobs/Pages/Veterans.aspx
Questions and inquiries regarding this recruitment may be directed to:
Jean Fauth, Senior Recruiter
If you are offered employment, the offer will be contingent upon the outcome of an abuse check, criminal records check and driving records check, and the information shall be shared with the DHS, Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.
TTY users please use the Oregon Telecommunications Relay Service: 1-800-735-2900 and ask the Telecommunications Assistant to connect you to 503-945-5698 (8:00 a.m. and 5:00 p.m. (Pacific Time) Monday through Friday).
If you need an alternate format of the application or assistance to participate in the hiring process please contact our ADA Office at, ADA.DHS@dhsoha.state.or.us
The Oregon Department of Human Services/Oregon Health Authority is committed to affirmative action, equal employment opportunity and workplace diversity.
Core benefits
Medical, vision and dental insurance
+ Comprehensive medical, dental and vision plans for the employee and qualified family members
+ $5,000 in employee basic life insurance
Retirement benefits
+ Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP)
+ Employer paid defined benefit and defined contribution programs
Effective November 1, 2016, SEIU represented employees who are Public Employee Retirement System (PERS) participating members will have their base salary increased by 6.95%. Upon becoming a PERS participating member, SEIU employees pay the employee 6% contribution to PERS.
Paid leaves and other benefits
+ Sick leave earned at the rate of 8 hours per a month with no maximum accumulation
+ Vacation leave earned at a minimum rate of 8 hours per month with accrual rate increases at 5-year increments
+ 24 hours personal leave earned each fiscal year
+ Ten paid holidays a year
The state also provides access to an innovative Employee Assistance Program that offers work-life counseling, along with homeowner, legal and family resources.
Optional benefits
+ Term life (employee, spouse or domestic partner, and dependents
+ Long-term and short-term disability
+ Accidental Death and Dismemberment
+ Long-term care (self and eligible family members)
+ Flexible spending accounts
+ Option to enroll in the Oregon Savings Growth Plan, a deferred compensation program offering a wide variety of investment options.
The following information describes typical benefits available for employees. Actual benefits received may differ by position or branch of government or be prorated for other than full time work.

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