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IT Service Delivery Technician

Come join the Tillamook Team where our philosophy is "Dairy Done Right." As an independent farmer-owned cooperative, we have been guided by good, honest values since 1909. We believe in putting quality over profit, natural over artificial, and that hard work can never be outsmarted. We're taking a stand for real food, because everyone deserves better.
Provide IT technical support to resolve software and hardware related issues for workstations, laptops, scan guns, and peripheral equipment. This position also maintains documentation for software and workstation configurations, network and hardware maintenance records, tracks IT inventory, and assists in the implementation of user training in order to derive maximum value from TCCAs investment in technology.
Duties:
Responsible for the installation, configuration, troubleshooting, repair and maintenance of workstations, laptops, scan guns, and peripherals including all hardware, software, UPSs, printers, and copiers.
Provide a first point of contact for technical assistance to end users at all TCCA locations for company supported equipment, computer applications and platforms. Respond to requests for support in person, via phone, email, and remotely. Identify and escalate issues requiring urgent attention.
Follow standard help desk procedures; logging all requests in the help desk system and documenting resolutions within the process and knowledge base library.
Maintain security and privacy of files and information.
Conduct end user training on capabilities associated with new equipment or software as needed. Meet with new desktop users to provide baseline training for access to TCCA systems and technology.
Responsible for participating in the Service Desk on-call rotation for approximately 7 weeks per year. The responsibility includes providing timely response on weekends and after hours to IT problems, logging tickets, and resolving issues both remotely and on-site as needed.
Stay current with technology trends and how they may impact TCCA's environment.
Continually advance understanding of key systems at TCCA. Stay current with IT configuration changes and how they could potentially impact end users.
Adhere to policies and best practices while maintaining accurate inventory records for the entire lifecycle of IT end user equipment from the purchase, deployment and retirement to disposal.
Contribute to the continuous improvement of IT core processes and methodologies, which includes implementing and supporting the documentation standards established by the team.
QUALIFICATIONS
Education and Experience:
Bachelors degree in Computer Science or Business Management. preferred; Technical training with significant related experience may be substituted for a degree.
Minimum 2+ years of demonstrated experience providing software and hardware maintenance and support with a multi-site environment required.
Microsoft Certification (MCP, MCITP-E Servers) a plus.
Must have a valide driver's license and safe driving record for occasional travel between sites as needed
Job Knowledge, Skills and Abilities:
Ability to establish and maintain effective relationships with employees, supervisors and the general public.
Ability to communicate technical information in non-technical terms.
Ability to think critically to solve customer issues.
Seek appropriate training to enhance personal knowledge and value to the IT Team and TCCA.
Must be a team player and be able to interact with staff at all levels of the company.
Must be able to work under pressure, meet deadlines, and be flexible in working on multiple projects simultaneously.
Must have excellent time management skills with the ability to work independently with little supervision.
Proficient with Microsoft software and troubleshooting.
Must be willing to participate in the on-call rotation and Help Desk Support that covers, nights, weekends, and holidays.
Physical Requirements:
Full time, non-exempt position; Wage is DOE with an excellent benefit package.
Tillamook County Creamery Association (TCCA) is a Drug-free Workplace.
TCCA abides by federal and state laws that prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation or national origin; or their status as protected veterans or individuals with disabilities. Moreover, TCCA abides by federal and state laws requiring TCCA to take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, national origin, protected veteran status or disability.

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